Service Designer

Job Description

What you’ll be doing

• Conduct qualitative and quantitative research to uncover user and staff insights
• Translate insights into clear service opportunities and design improvements
• Map and document current-state services, journeys, and processes
• Design and test future-state service concepts using iterative design approaches
• Facilitate workshops and co-design sessions with stakeholders and service users
• Develop prototypes and service concepts using tools such as Figma
• Advocate for user experience across end-to-end service delivery
• Work within complex operational and policy environments to improve service outcomes
• Engage and manage key stakeholder relationships across internal and external groups

What you’ll bring

• Strong experience in qualitative and quantitative user research
• Ability to clearly communicate design ideas and insights to diverse stakeholders
• Proficiency in creating prototypes and service concepts in Figma
• Strong understanding of design thinking and iterative, user-centred design practices
• Solid problem-solving skills in complex service environments

Nice to have

• Familiarity with agile and lean delivery environments
• Understanding of how service design connects to business processes and policy outcomes

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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