Customer Care Executive 

Job Description

Responsibilities

• Connect with customers through inbound and outbound calls to assist with order-related updates and address their concerns effectively.
• Provide support through chat and email channels, ensuring timely responses and a positive customer experience.
• Engage with customers across platforms such as WhatsApp, Instagram, Facebook, and other social media channels by responding to their queries and comments.
• Keep customer records and interaction details updated and organized within the CRM system.
• Work closely with internal teams and logistics partners to resolve customer issues and ensure smooth service delivery.
• Handle multiple customer conversations efficiently while maintaining a friendly, professional, and customer-focused approach.

Requirements

• Have at least 6 months of experience in customer service, customer support, or a customer-facing role.
• Possess excellent verbal and written communication skills in both English and Hindi, with the ability to connect confidently with customers.
• Demonstrate empathy, patience, and professionalism while handling customer queries and resolving issues effectively.
• Be comfortable using computers and willing to learn new tools, systems, and CRM platforms quickly.
• Have access to a personal laptop and a stable broadband internet connection to support remote working.
• Be adaptable and open to working rotational shifts, including weekends and holidays, based on business requirements.
• Maintain a positive attitude, a customer-first approach in every interaction, and strong problem-solving skills.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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