Key Account Manager

Job Description

Key Responsibilities

Account Management & Customer Success

• Serve as the primary relationship owner for an assigned portfolio of customer accounts.
• Build and maintain strong, trusted relationships with key stakeholders and decision-makers.
• Drive customer satisfaction, retention, and long-term account growth.
• Conduct regular business reviews to assess performance, discuss business objectives, and identify opportunities to deliver additional value.
• Act as a customer advocate within Powerfleet, ensuring customer needs and priorities are understood and addressed.
  

Revenue Growth & Account Expansion

• Identify, develop, and execute upsell and cross-sell opportunities across the Powerfleet portfolio.
• Understand customer challenges, operational goals, and business initiatives to align Powerfleet solutions with customer needs.
• Build and maintain a healthy sales pipeline within assigned accounts.
• Develop account plans that support revenue retention and growth objectives.
• Provide accurate revenue forecasts and account performance updates.
  

Qualifications & Experience

• 3–5+ years of experience in Account Management, Customer Success, Sales, or Business Development within a B2B environment.
• Experience in technology, SaaS, IoT, telematics, fleet management, or related industries is preferred.
• Demonstrated success managing customer relationships and driving account growth.
• Strong consultative selling and relationship-building skills.
• Ability to uncover customer needs and translate them into actionable business solutions.
• Excellent communication, presentation, and negotiation skills.
• Experience managing multiple accounts and priorities in a fast-paced environment.
• Proficiency with CRM platforms, preferably Salesforce.
• Bachelor’s degree preferred or equivalent professional experience.
• Fluent in Estonian and English, both written and verbal.
• Willingness to travel throughout the Estonia as needed to meet with customers and attend industry events.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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