Lead ITIL Designer

Job Description

Requirements:

– ITIL 4 certified, Managing Professional or higher preferred

– 10+ years of hands-on ITSM process design experience

– Proven lead designer track record on enterprise scale ITSM programs

– Experience designing across multiple practices, not just one

– Comfortable operating in a multi-vendor delivery model

– Strong written deliverable quality, able to produce client ready artifacts

– Toronto based, able to attend client sessions as needed

– Telco or large regulated enterprise background

Nice to have:

– Exposure to ServiceNow as the target platform

– Experience with AIOps or observability informed process design

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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