Senior Cloud Architect

Job Description

Key Responsibilities:

AMS Governance and Operations

 Take ownership of architecture governance for SAP systems managed under AMS.

 Ensure all Service Level Agreements (SLA), Service Level Objectives (SLO), and Key Performance Indicators (KPI) are consistently met.

 Provide guidance for Level 3 (L3) and Level 4 (L4) support for critical SAP incidents.

 Lead root cause analysis (RCA) and implement permanent solutions to recurring issues.

 Define, refine, and improve runbooks, Standard Operating Procedures (SOPs), and operational standards to ensure high-quality service delivery.

SAP Landscape Management

 Oversee operational management for SAP S/4HANA / ECC, SAP BW/4HANA, and SAP BTP integrations.

 Ensure system availability, performance, and stability across all SAP landscapes.

 Manage processes such as system refreshes, client copies, transport routes, and maintain landscape consistency.

 Support upgrades for SAP kernel, database, and patches to maintain optimal system health.

GCP Cloud Operations and Optimisation

 Administer and optimise Compute Engine resources, including virtual machine sizing and autoscaling.

 Design and implement effective storage and backup strategies.

 Manage networking components such as VPC and load balancing.

 Monitor system health using Cloud Operations Suite (Monitoring and Logging).

 Apply cost optimisation strategies (FinOps), including rightsizing, committed use discounts, and idle resource cleanup.

Performance & Reliability Engineering:

 Optimise SAP HANA performance through memory, CPU, and I/O tuning.

 Implement and govern High Availability (HA) and Disaster Recovery (DR) drills and readiness.

 Ensure robust backup, restore, and business continuity plans are in place and maintained.

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