Help Desk Support Trainer

Job Description

•Reporting, Metrics & Continuous Improvement

Track and report on key training metrics including completion rates, assessment pass rates, time-to-proficiency, and post-training QA scores.

Maintain accurate training records within the LMS or tracking system, ensuring compliance with audit requirements and internal reporting standards.

Gather and analyze learner feedback to continuously improve training content, delivery methods, and the overall learning experience.

Present training insights and recommendations to the Training Manager and Operations leadership to support workforce planning and capability development initiatives.

Qualifications :

•Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical field.

•2 – 4 years of experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred).

•Strong SQL expertise for data analysis, debugging, and reporting tasks.

•Proficiency with APIs, server-side event tracking, webhooks, SDK implementation.

•Experience in Ads Manager or similar platforms.

•Ability to read and debug API payloads (JSON/XML) and understand API documentation.

•High expertise in understanding conversion tracking, attribution models, and marketing analytics.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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