IT Support Officer

Job Description

As an IT Support Officer, you will provide day-to-day IT support across our Head Office, warehouse and retail store network. This role is suited to someone with solid foundational IT support experience who is looking to grow their skills across Microsoft 365, device management, networking, POS systems and multi-site retail support.

Based at Head Office, you’ll support users remotely and onsite, assist with device setup and rollouts, troubleshoot hardware, software, networking, POS and peripheral issues, and help keep stores, warehouse operations and head office users running smoothly. More complex issues will be escalated to senior IT team members or external providers where required.

Key Responsibilities

Provide IT support to Head Office, warehouse and retail store users

Troubleshoot hardware, software, networking, POS, printer, scanner and mobile device issues

Support Microsoft 365 services including Exchange Online, Teams, OneDrive and SharePoint

Assist with device management and support through Microsoft Intune

Support UniFi networking infrastructure and 3CX phone systems, with guidance where required

Configure and deploy desktops, laptops, tablets, mobile phones, POS devices and peripherals

Assist with new store openings, relocations, refurbishments and hardware rollouts

Maintain accurate IT documentation, asset records and support procedures

Liaise with vendors and external providers where required

Escalate complex technical issues when needed

Attend the nearby warehouse as required for onsite IT support

Participate in a rotating weekend on-call support roster

Skills & Experience

Experience in an IT support, service desk, desktop support or similar technical support role

Strong troubleshooting and problem-solving skills across end-user devices, applications and common IT issues

Good understanding of Windows desktop and laptop support

Experience supporting Microsoft 365 environments, including Outlook, Teams, OneDrive and SharePoint

Familiarity with Exchange Online, user accounts, mailboxes, groups and permissions

Exposure to Microsoft Intune or other endpoint/device management tools

Experience supporting mobile devices, printers, scanners, POS systems and peripherals

Basic understanding of networking fundamentals including LAN, Wi-Fi, DNS, DHCP, VPN and internet connectivity

Ability to install, configure and troubleshoot computers, POS equipment, networking hardware and mobile devices

Experience supporting users in a multi-site, retail or warehouse environment would be highly regarded

Exposure to UniFi, 3CX, RMM tools such as NinjaOne, ticketing systems or asset management tools would be beneficial

Excellent communication and customer service skills with the ability to support non-technical users

Strong organisational skills with the ability to prioritise tasks in a fast-paced environment

Ability to work independently while knowing when to escalate

Willingness to provide onsite warehouse support and participate in a rotating weekend on-call roster

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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