IT Support & Service Delivery Officer

Job Description

About You

• Demonstrated experience in an IT support role, or equivalent transferable experience with evidence of self-directed learning.
• Working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and Windows 11.
• Familiarity with service desk tooling (any ITSM tool) and a structured approach to tickets.
• Customer-service orientation — patient, respectful and clear communication.
• Commitment to cultural safety and understanding of the ACCO operating context.
• Current Working with Children Check and satisfactory National Police Check, or willingness to obtain.
• Valid driver’s license and willingness to travel to Wathaurong sites.
• Ability to demonstrate resilience and meet targets and objectives within a pressured environment
• Strong written and verbal communication skills with a high level of accuracy and financial literacy

Desirable

• Experience with Entra ID, Intune-enrolled devices, or Microsoft Defender for Endpoint.
• Experience with Jira Service Management and Confluence.
• Certification in an IT support pathway (for example CompTIA A+, MS-900, MD-102).
• Identify as Aboriginal and/or Torres Strait Islander.
• Demonstrated experience working with Aboriginal Community Controlled Organisations.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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