Desktop Support Analyst

Job Description

Your new role

As a Specialist Level 1/ 2 – Onsite & Technical, you will play a key role in delivering first-class technology services.

What you’ll need to succeed

• Minimum 3+ years’ experience in desktop support (hardware, OS, smartphones, printers)
• Proven experience in a ServiceDesk or Onsite Support environment, ideally within a large corporate ICT setting
• Strong knowledge of ITIL processes (Incident, Problem, Change, Configuration Management)
• Solid understanding of Microsoft Windows, Apple OS, and O365 suite
• Excellent problem-solving, analytical, and time management skills
• Strong focus on customer service and stakeholder engagement
• Ability to work independently and take ownership of tasks
• Adaptable and eager to learn new technologies and methodologies

What you’ll get in return

• Deliver exceptional customer service through high-quality, customer-focused IT support
• Provide hands-on support for hardware deployment, incident and request management, and software/application troubleshooting
• Build and maintain strong relationships with business stakeholders, product owners, colleagues, and external partners
• Assist with technology asset and inventory management
• Proactively identify service improvement opportunities and pursue continuous self-development
• Ensure all activities align with SLA and KPI targets, focusing on timely resolution
• Collaborate with stakeholders to drive innovation, value, and performance improvements
• Support technology projects, critical changes, and continuous improvement initiatives
• Promote an inclusive, diverse, and supportive workplace.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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