ICT Support Officer

Job Description

The position operates with a high degree of independence, initiative and technical judgement, ensuring ICT requests are appropriately assessed, prioritised, resolved or escalated. The role acts as the main technical resource for day‑to‑day ICT support, working within defined policies and delegated permissions under the direction of the ICT Manager.

1. Helpdesk Management, Triage & Coordination

2. ICT Support & Incident Resolution (Level 2)

3. User, Mailbox & Identity Management (Delegated)4. Device Management & Intune Support

5. Device & Asset Support\6. Documentation & Continuous Improvement

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