UX Designer

Job Description

Responsibilities

• Lead internal platform audit and customer research (Phases 0-2). Map existing workflows, pain points, and user patterns. Work directly with the client’s product and customer success teams to understand what needs to change and why.
• Provide API design input during backend service group migrations (Phase 3). The REST API shapes should reflect how users actually work, not just how the database is structured.
• Design the complete user experience across two frontend batches: worker-facing (schedule viewing, shift pickup, messaging, push notifications) and admin-facing (template management, schedule building, reporting, compliance). The admin batch is where the platform’s NPS moves.
• Build and maintain the design system and component library. Establish patterns for accessibility (WCAG 2.1 AA target), responsive design, and consistency across web and mobile.
• Create wireframes, prototypes, and high-fidelity designs. Conduct usability testing to validate decisions before and during rollout.
• Participate in frontend rollout feedback: usability testing with real users during wave rollouts, synthesizing feedback, and iterating on the design.
• Present research findings and design decisions in weekly UX reviews with the Frontend Lead and client product team.

Qualifications

• Strong UX design experience with both web and mobile applications.
• Experience conducting user research and translating findings into product design decisions.
• Experience designing for complex, workflow-heavy applications (scheduling, operations, admin tooling, or similar).
• Experience with legacy system transformation: understanding existing workflows well enough to redesign them without losing what works.
• Ability to design for systems involving APIs and data integrations, with an understanding of how backend structure impacts UX decisions.
• Proficiency with Figma or similar design tools.
• Strong communication skills. You will present research findings and defend design decisions to both engineers and client stakeholders.
• Must have shipped meaningful design work in the last 2 years.

Preferred

• Healthcare or regulated-environment design experience.
• Design system and component library ownership.
• Accessibility (WCAG) expertise.
• Comfort with AI design tooling for quick iteration and prototyping.
• Experience working in cross-functional teams alongside engineers on active builds.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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