User Support Program Manager

Job Description

Accountabilities

• Design, implement, and manage a comprehensive end-user support program supporting a large and complex user environment.
• Oversee all aspects of user support operations, including documentation, training programs, communications, staffing, and budget coordination.
• Evaluate program effectiveness and continuously identify opportunities to improve tools, processes, and support delivery models.
• Serve as a senior advisor to stakeholders, recommending optimal application usage, technology solutions, and support approaches aligned with mission needs.
• Collaborate closely with government leaders, attorneys, IT personnel, and operational staff to ensure effective service delivery and user satisfaction.
• Lead strategic improvements to application accessibility, usability, and adoption across supported systems and environments.
• Ensure consistent alignment between user support services and broader organizational and mission objectives.
  

Requirements

• Ability to obtain and maintain a U.S. Government Public Trust clearance prior to employment start.
• Minimum of 7 years of experience providing direct end-user application support, including at least 3 years in a supervisory or program leadership role.
• Demonstrated experience establishing or managing end-user support programs in complex organizational environments.
• Strong expertise in supported applications, with solid understanding of underlying network, telecommunications, and operating system environments.
• At least 2 years of experience in automated litigation support strongly preferred.
• Excellent written and verbal communication skills, with the ability to engage effectively with technical and non-technical stakeholders.
• Experience working in government or DOJ-related office automation environments is highly desirable.
• Bachelor’s degree in a related field is preferred.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#GraphicDesignJobsOnline
#WebDesignRemoteJobs
#FreelanceGraphicDesigner
#WorkFromHomeDesignJobs
#OnlineWebDesignWork
#RemoteDesignOpportunities
#HireGraphicDesigners
#DigitalDesignCareers
# Dynamicbrand guru