Support Analyst, Level 1

Job Description

Position Description

The Support Analyst, Level 1, is primarily responsible for supporting our clients that use PAR OPS as part of their daily routine inside of their restaurants. Our software is a back-office solution for restaurants that provides functionality around cost of goods, scheduling, payroll, reporting and many other operational purposes. The most important and first task you will be responsible for is learning our software to become a subject matter expert, which will allow you to provide exceptional service to our clients. A successful candidate will have outstanding oral and written communication skills with a strong passion to learn and solve problems. You will also resolve issues or address concerns directly with clients and work with others in a team environment. Our company highly values collaboration, teamwork, and positive attitudes.

Requirements

What We’re Looking For:

• Comfortable in a dynamic, agile atmosphere of a technical organization with an expanding customer base
• The ideal applicant will have a restaurant management background with some experience working with POS and/or back-office programs
  

Additional Skills

• Technical degree, certifications or equivalent experience preferred
• 2 – 3 years’ experience working with technology in the Hospitality industry preferred
• Previous restaurant management experience preferred
• An unreasonably strong customer service heart, along with the drive to solve problems rather than just close tickets
• Effective communicator with emphasis on written communication in both client facing emails and internal messaging systems
• Excellent written communication skills (75% email support) and strong verbal communication skills (25% phone support)
• A passion for continued education (growing both technical and interpersonal skills)
• An independent problem solver who enjoys finding solutions and proactively seeks out team collaboration
• Must be self-motivated with the ability to work independently as well as with a team
• Highly developed attention to detail and organizational skills; ability to see the larger picture
• Skill with Microsoft Office products, specifically basic Microsoft Excel knowledge (filtering, sorting, and analyzing data)
• Sense of urgency and goal-oriented mindset with the desire to succeed

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#GraphicDesignJobsOnline
#WebDesignRemoteJobs
#FreelanceGraphicDesigner
#WorkFromHomeDesignJobs
#OnlineWebDesignWork
#RemoteDesignOpportunities
#HireGraphicDesigners
#DigitalDesignCareers
# Dynamicbrand guru