Help Desk Support Analyst

Job Description

Job Responsibilities:

• Install, configure, relocate, troubleshoot, and support user laptops and personal mobile devices; perform software upgrades, operating system troubleshooting; diagnose and resolve network connectivity, cabling, and configuration issues.
• Provide Tier I/II help desk support by responding to user inquiries, diagnosing technical issues, determining root cause, implementing permanent or temporary solutions, and escalating issues as necessary to ensure timely resolution.
• Support standard desktop and enterprise applications, Microsoft Windows operating systems, and Microsoft Office 365 application suite.
• Utilize ticket system to manage workload and obtain work assignments.
• Perform physical tasks related to IT support, including lifting and moving computers, monitors, printers, and other IT equipment.
  

Qualifications

• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, etc.).
• 1-2 years’ experience within a Help/Service Desk environment.
• Experience with remote connection and troubleshooting Windows laptop computers.
• In-depth knowledge of the most recent version of Microsoft Operating System, Microsoft Office applications, and other common desktop applications, with the ability to quickly learn unique applications.
• Familiarity with basic troubleshooting techniques for personal and network printers.
• Strong customer service skills, interacting with a user base
  

Preferred:

• Experience working in a Department of Defense (DoD) environment.
• Problem solver and troubleshooter who thrives in resolving complex problems.
• Strong self-starter requiring minimal supervision.
• Experience providing quality service and support for mission-critical systems and VIP end users.
• Excellent communication skills (written and oral) and interpersonal skills.
• Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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