Cloud Operations Lead

Job Description

Responsibilities

• Serve as the primary point of contact for customers on operational issues, ensuring timely and effective resolution.
• Lead, coach, and mentor a team of engineers, fostering a culture of operational excellence and continuous improvement.
• Assign, delegate, and manage team workloads to ensure tasks are distributed efficiently and effectively.
• Oversee operational activities including change management, incident management, problem management, and vulnerability management.
• Manage team responsibilities related to security operations, vulnerability remediation, and patch management, ensuring systems remain secure and up to date.
• Proactively handle daily events, tasks, incidents, and problems, minimizing operational impact.
• Lead and actively participate in discussions with Cloud Service Providers, OEMs, and principals, staying informed of emerging technologies and industry trends.

Requirements

• Minimum 5 years of experience working in an enterprise environment.
• Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL.
• Familiarity with IT security and compliance standards.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and stakeholders.
• Strong technical expertise in one or more of the following areas: System Administration, Networking, Cybersecurity, Business Continuity, Microsoft Active Directory & IAM, End User Computing
• Familiarity with enterprise-class tools and platforms such as Tenable, CyberArk, NetBackup, Splunk, Palo Alto, Symantec Endpoint Protection, or similar solutions.

Are you interested in this position?

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