Help Desk Analyst

Job Description

Responsibilities:

The Help Desk Analyst is responsible for providing first level problem resolution and support to the user community, documenting issues, escalating concerns when necessary, and coordinating repairs with outside vendors. This role provides support through remote access, phone, and in-person assistance. Responsibilities include troubleshooting hardware and software issues, configuring and reimaging laptops, supporting Microsoft Office and Windows environments, performing software installations, maintaining help desk tickets and documentation, supporting printers and copiers, and assisting users with connectivity and application-related issues while maintaining strong customer service and communication.

Minimum Qualifications:

• High School Diploma or GED

• Experience providing first-level Help Desk or desktop support

• Experience troubleshooting hardware, software, and connectivity issues

• Experience supporting Microsoft Windows environments and Microsoft Office applications

• Strong communication and customer service skills

• Experience documenting and tracking issues through a Help Desk or ticketing system

• Ability to troubleshoot laptops, printers, and peripheral devices

• Ability to work on-site in a fast-paced support environment

Preferred Qualifications:

• Previous experience supporting enterprise IT environments

• Knowledge of Microsoft Exchange email systems

• Experience with remote troubleshooting and software installations

• Knowledge of network connectivity troubleshooting

• Experience supporting timekeeping or Help Desk management software

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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