Front Desk Services

Job Description

This role is ideal for someone who thrives in a high-energy, guest-focused environment, enjoys building relationships, and takes pride in helping both guests and stylists succeed. Our team members don’t just check guests in – they guide conversations, anticipate needs, and help turn great visits into loyal long-term relationships.

Key Responsibilities

Guest Experience & Hospitality

• Welcome guests with warmth and professionalism, creating a confident first impression.
• Guide guests through check-in and checkout while maintaining a calm, luxury environment.
• Build genuine connections through conversation, personalization, and thoughtful service.
  

Revenue Support & Guest Retention

• Reinforce stylist recommendations to help guests feel confident purchasing service recommendations, retail suggestions, and add-on treatments during checkout.
• Confidently recommend retail products, memberships, gift cards, and future services when appropriate.
• Proactively encourage prebooking and assist guests in securing their next visit.
• Follow up with guests who choose to ‘book later’ to help maintain strong retention.
  

Scheduling & Operations

• Manage appointment scheduling using salon software while optimizing stylist availability.
• Monitor stylist availability and help fill openings through proactive outreach.
• Assist in minimizing cancellations and maintaining strong booking flow.
• Maintain an organized, professional front desk and retail area.
• Salon upkeep, merchandising, and inventory presentation.
• Use salon software efficiently for booking, payments, and guest notes.
  

Team Collaboration

• Work closely with stylists and leadership to deliver a seamless luxury guest experience.
• Communicate clearly about guest needs, opportunities, and service flow.
• Contribute to a positive team culture focused on growth, accountability, and support.
  

This Role

• Guests feel cared for, confident, and excited about their next visit.
• Retail, prebooking, and add-on opportunities are naturally supported – never forced.
• The front desk operates as a proactive partner to stylists, not just an administrative position.
  

Qualifications

• Friendly, confident, and professional communication style.
• Strong interest in hospitality, beauty, or luxury service environments.
• Comfortable making recommendations and guiding guest conversations.
• Ability to multitask and stay organized in a fast-paced setting.
• Previous customer service experience required; salon or retail experience preferred.
• Cosmetology students are encouraged to apply.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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