UX Designer/Lead

Job Description

Description :

– Leverage ones Customer Experience (CX) design skills and deliver an engaging customer-focused digital experience across company assets like website, customer service portal.

– Deliver a human-centered design to create customer journeys, identify pain points and design solutions that deliver superior digital customer experience.

– Translate business requirements into compelling UIUX solutions and develop end-to-end customer journey maps by applying principles of customer-centered design.

– Analyse and map consumer behaviour on all assets using digital experience analytics platforms like Contentsquare, Smartlook, Glassbox etc.

– Hands-on experience on design tools like Sketch, Figma, Zeplin, Invision, Adobe XD and the likes is a must.

– Create customer journeys maps basis the user behaviour analysis, customer segments and personas.

– Conduct usability testing of customer journeys with a tools like UsabiltyHub, UserZoom and objectively evaluate and refine the concepts of UIUX based on the output of the test.

– Own and deliver the KPIs for a zero-error environment, increased journey completion rate and high NPS.

– Work with cross-functional teams to directly influence customer roadmaps that deliver best-in-class digital experiences.

– Build a partner ecosystem to deliver the CX objectives for the company.

– Continuously assess customer experience trends and market landscape to generate most up-to-date insights, findings and the best customer-centric UIUX practices across platforms.

– Ideate and build a comprehensive library of interactive prototypes to define the micro interactions and micro animations.

Ideal Candidate :

– Bachelors degree in design or a related field

– Working knowledge of UX design principles

– Knowledge of Wireframing/prototyping tools

– Good knowledge of UX design tools such as Figma, Axure, or InVision

– Experience with user testing and usability analysis

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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