IT Support Technician – Entry Level

Job Description

A day in the life

As an IT SUPPORT TECHNICIAN, you’ll be part of a friendly and supportive IT team that keeps our systems running smoothly. Your daily tasks may include:

• Responding to and resolving IT support tickets
• Setting up and configuring hardware such as laptops, desktops, and mobile devices
• Installing and updating software applications
• Assisting with onboarding and offboarding users
• Supporting network, printer, and peripheral troubleshooting
• Maintaining and updating IT documentation and guides
• Helping with inventory and asset tracking
• Participating in ongoing IT projects and upgrades
• Required to be part of the on-call roster (once every few weeks)
• Store setup and travel opportunities

An ideal addition to the #GhandaGang will be:

• Willing to learn and eager to grow your IT knowledge
• A clear communicator who’s comfortable helping people at all levels
• Organised, reliable, and proactive
• Interested in technology and solving problems

Nice to have (but not essential for success):

• Familiar with Windows and/or macOS environments
• Basic understanding of networking concepts (e.g. IP, DNS)
• Exposure to tools like Microsoft 365, Active Directory, or ticketing systems
• Experience configuring PC/Mobile hardware

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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