ICT Business Analyst

Job Description

Your day-to-day duties:

• Analyse end-to-end business processes, pinpoint opportunities, and help design and deliver practical improvements that increase efficiency and service quality.
• Partner with stakeholders to gather, validate and interpret data, turning it into insights and recommendations that support confident decisions and measurable outcomes.
• Juggle competing priorities across multiple intersecting projects and ICT systems—staying across dependencies, risks and delivery impacts.
• Create and maintain clear, useful artefacts (process maps, requirements, business rules, SOPs) that support delivery and continuous improvement.

What you’ll bring:

• Strong analytical skills and the ability to translate business needs into clear technical requirements.
• Experience in stakeholder management, process mapping, and documentation, with the ability to communicate complex technical concepts to non-technical users.
• A background in business analysis, with a solid understanding of ICT systems and data analysis, will be essential to drive process improvements and ensure successful project outcomes.

Key knowledge and experience:

• Extensive experience in technical business analysis including aid in solution development
• Demonstrated experience with data analysis tools such as Excel, SQL, BI tools or similar and strong analytical and problem-solving skills.
• Experience in process modelling and improvement methodologies.

Essential requirements:

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, Project Management, or related discipline, and/or equivalent experience

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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