Service Desk Analyst

Job Description

Requirements

What you’ll do:

• Provide Level 1/2 Service Desk support for end-user issues across collaboration and productivity services, primarily within Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Troubleshoot common M365 issues including Outlook profiles and mailboxes, calendar access and sharing, Teams client/meeting issues, and OneDrive/SharePoint access.
• Support and maintain collaboration environments through minor M365 configuration changes, feature requests, service enhancements, and security posture improvements under guidance.
• Provide support for Audio Visual and meeting room technology, including Teams Rooms, conferencing devices, basic AV troubleshooting, and coordination with AV vendors as required.
• Act as an escalation point for the Phone Team, DSOs, and embedded team members on collaboration-related issues, and assist with major incident triage including tenant-wide M365 or conferencing outages.
• Document resolutions and contribute to Service Desk knowledge articles, while communicating clearly with users and stakeholders during incidents and service interruptions.

What you’ll bring:

• Experience in a Service Desk or Technical Support role (Level 1 or 2).
• Practical experience supporting end users with Microsoft 365 applications.
• Basic understanding of:
• User access and permissions
• MFA and modern authentication concepts
• Collaboration tools and shared workspaces
• Exposure to Teams meetings or meeting room technology (hands-on or support-based).
• Confidence using a ticketing system and remote support tools.
• Strong customer service skills and clear communication.
• Willingness to learn and grow capability across M365 services and AV platforms.
• Ability to prioritise work and remain calm during outages or high-impact incidents.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#GraphicDesignJobsOnline

#WebDesignRemoteJobs #FreelanceGraphicDesigner #WorkFromHomeDesignJobs #OnlineWebDesignWork #RemoteDesignOpportunities #HireGraphicDesigners #DigitalDesignCareers# Dynamicbrand guru