Data & Reporting Specialist

Job Description

What You’ll Do

• Partner with Workforce Management and operations teams to understand reporting needs and translate them into clear, actionable insights.
• Design, build and maintain automated data pipelines and reporting using consistent, reliable data patterns.
• Develop dashboards and reports to support intraday, daily, weekly and longer term workforce and operational planning.
• Analyse performance data, investigate anomalies, and provide clear commentary on drivers and impacts.
• Review existing reports, identify gaps, and build new solutions aligned to evolving business requirements.
• Support pre event, event day and post event analysis to help teams prepare, respond and improve.

What You’ll Bring

• Strong experience using SQL to analyse large datasets and produce accurate, reliable reporting.
• Experience building dashboards or reports using tools such as Tableau or Power BI.
• Understanding of telephony and workforce performance metrics and interval based reporting.
• Ability to translate business requirements into effective data and reporting solutions.
• Confidence working with stakeholders to communicate insights clearly and accurately.
• Exposure to workforce management or telephony systems such as CxOne or Cisco is helpful but not essential.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#GraphicDesignJobsOnline

#WebDesignRemoteJobs #FreelanceGraphicDesigner #WorkFromHomeDesignJobs #OnlineWebDesignWork #RemoteDesignOpportunities #HireGraphicDesigners #DigitalDesignCareers# Dynamicbrand guru