Developer

Job Description

About the Role

• Design, configure, and develop ServiceNow platform solutions, with a strong focus on Field Service Management (FSM).
• Build and maintain platform functionality using configuration‑first principles and customisation only where necessary.
• Develop high‑quality server‑side and client‑side logic using Script Includes, Business Rules, Glide APIs, UI Policies, Client Scripts, and more.
• Design and implement reusable automation using Flow Designer, Subflows, and IntegrationHub.
• Contribute to core ServiceNow modules including ITSM (Incident, Problem, Change, Request) and CMDB.
• Support multi‑domain architectures, enabling parallel delivery across business streams.
• Apply ServiceNow security best practice across roles, ACLs, domain separation, and data segregation.
• Build and support integrations using REST APIs, MID Servers and event‑driven patterns.
• Configure and enhance ServiceNow Mobile and Service Portal components for FSM and ITSM workflows.
• Ensure all developed solutions are upgrade‑safe, scalable, and performant.
• Provide Level 3 support, perform root cause analysis, and implement preventative fixes.
• Work closely with architects, product owners, and delivery teams to translate requirements into secure and scalable platform solutions.

Skills and experience

• Strong analytical and problem‑solving skills, able to work independently with minimal supervision.
• Proven hands‑on experience developing and configuring on the ServiceNow platform, with deep exposure to FSM.
• Demonstrated experience prioritising configuration over customisation, applying best‑practice design principles.
• Strong proficiency in ServiceNow scripting and Glide APIs including GlideRecord, GlideAjax, GlideSystem, and Script Includes.
• Practical experience designing workflows and subflows in Flow Designer using low‑code, reusable patterns.
• Strong understanding of ServiceNow modules including ITSM and CMDB.
• Solid understanding of ITIL processes and experience delivering ITIL-aligned solutions.
• Experience working in multi-domain or multi-business environments.
• Sound understanding of ServiceNow security models, roles, ACLs, and domain separation.
• Experience designing and supporting REST integrations, IntegrationHub spokes, and MID Server‑based patterns.
• Ability to contribute to controlled change and release cycles including SIT, UAT, deployments, and post‑release validation.
• Experience configuring ServiceNow Mobile and Service Portal aligned to best practice.
• Comfortable working in Agile delivery environments.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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