Senior Technical Program Manager

Job Description

Role Overview :

– Chargebee is seeking a Senior Program Manager to execute complex programs requiring deep business, product, and engineering knowledge.

– This role is pivotal in leading initiatives that enhance platform scalability and could also drive product initiatives critical to the business.

– With a strong foundation in SaaS technologies, customer-centric thinking, and program management methodologies, the ideal candidate will collaborate across engineering, product, and business teams to deliver results in a dynamic and fast-paced environment.

– Experience in Fintech, Billing, or Subscription-based services is a strong plus.

Key Responsibilities :

– Execute programs that require a deep understanding of product and engineering at both architectural and operational levels, always keeping customer impact at the forefront.

– Drive cross-functional collaboration between engineering, product, and business teams to deliver scalable and customer-focused solutions.

– Partner with engineering teams to navigate complex technology challenges using Agile, Kanban, and Scrum methodologies.

– Provide steady leadership in high-pressure scenarios involving uncertainty, evolving priorities, and aggressive deadlines.

– Develop and refine processes to improve program delivery, ensuring alignment with strategic objectives, measurable outcomes, and customer satisfaction.

– Proactively identify and address risks, dependencies, and bottlenecks, maintaining program momentum and stakeholder trust.

– Lead initiatives with a strong focus on SaaS technologies and platform interoperability, ensuring seamless customer experiences and tangible business value.

– Foster a culture of accountability and excellence by mentoring team members and driving continuous improvement.

– Leverage tools like Google Workspace and project management platforms to enhance collaboration, reporting, and transparency, while ensuring customer-centric outcomes.

Qualifications & Experience :

– 8+ years of experience in Program Management, driving complex programs with cross-functional teams in SaaS, cloud, or similar technical domains.

– 4+ years of people management experience, with a proven ability to build, mentor, and lead high-performing teams (preferred).

– Strong understanding of platform architectures and interoperability, with exposure to cloud environments (e.g , AWS, GCP, Azure) a plus.

– Background in Fintech, Billing, or Subscription-based services is highly desirable.

– Demonstrated expertise in Agile, Kanban, and Scrum methodologies, with hands-on experience collaborating with engineering teams.

– Proven ability to lead programs involving deep systems and engineering-level knowledge, balancing competing priorities and resolving technical challenges effectively.

– Experience providing steady leadership in rapidly changing, high-growth environments with evolving business requirements.

– Bachelors or Masters degree in Computer Science, Engineering, or a related field, or equivalent professional experience.

– Exceptional communication and stakeholder management skills, capable of aligning diverse teams toward common objectives.

– Proficiency with tools like Google Workspace (Docs, Sheets, Slides) and project management platforms to facilitate collaboration and reporting.

– Passion for delivering customer-centric solutions, with a mindset to always prioritize the end-user experience.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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