IT Support Officer – Level 1/2

Job Description

About the Role

We are seeking a capable and customer-focused Level 1 / 2 IT Support Officer to join the team and provide responsive support to a diverse client base.

This role will see you handling a mix of service desk requests and onsite support, resolving day-to-day technical issues and escalating more complex matters where required.

Your responsibilities will include:

·        Managing incidents and service requests through the ticketing system

·        Providing Level 1 and Level 2 desktop support

·        Laptop and desktop troubleshooting and setup

·        User account administration (Active Directory & Microsoft 365)

·        Microsoft 365 support including Outlook, Teams, SharePoint & OneDrive

·        Basic server support and monitoring (on-premise & cloud)

·        Network troubleshooting (WAN/LAN, Wi-Fi, routers)

·        Firewall and remote access support

·        Assisting with backup monitoring and endpoint security

·        Preparing and deploying end-user devices

·        Delivering high-level customer service and clear communication

This is a hands-on role suited to someone who enjoys problem-solving, variety, and working directly with end users.

About You:

To be successful in this role you will demonstrate:

·        Relevant IT qualifications (TAFE, Degree or Certifications)

·        Strong troubleshooting capability across Windows 10/11 environments

·        Working knowledge of Microsoft 365 and Active Directory

·        Understanding of networking fundamentals

·        Experience using IT ticketing systems (Atera experience advantageous)

·        Excellent communication skills – both written and verbal

·        Strong time management and attention to detail

·        Ability to work independently while contributing positively to a small team

·        A genuine customer-service mindset

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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