IT Support Manager

Job Description

Your new role

As the IT Support Manager, you’ll lead the day-to-day technical operations for the office. You’ll be the primary contact for all IT support needs, combining hands-on technical work with coordination, training, documentation, asset and licence management, and local infrastructure ownership. This role suits someone who has experience as a team lead, coordinator, or subject-matter expert within an IT function and enjoys autonomy across a broad remit.

Key responsibilities include:

• Creating and maintaining documentation, training materials, and user guides.
• Delivering training and support on Microsoft 365 tools (SharePoint, OneDrive, Teams).
• Setting up and managing SharePoint and Canva folder structures.
• Conducting regular data housekeeping and ensuring secure file management practices.
• Administering Microsoft 365 groups, Teams, call groups, and shared mailboxes.
• Maintaining content on the Company Hub (SharePoint).
• Supporting specialist software such as Swoogo, Vectorworks, Canva, Box, Dropbox, and Adobe Creative Suite.
• Managing Mac devices via Jamf and Windows devices via Azure Active Directory.
• Maintaining the physical asset register for all IT equipment.
• Procuring hardware/software and managing vendor relationships.
• Overseeing software licencing, renewals, and compliance.
• Assisting with tender documentation relating to security, compliance, CSR, and insurance.

What you’ll need to succeed

• Experience working in a small to medium-sized (SME) environment where hands-on ownership is essential.
• Background as an IT team lead, coordinator, or subject matter expert.
• Strong experience supporting Apple Macs in a professional environment
• Solid support experience with both macOS and Windows.
• Strong understanding of Microsoft 365 tools, administration, and collaboration platforms.
• Certificate IV in Information Technology or equivalent practical experience.
• MS-900 (Microsoft 365 Fundamentals) certification desirable; additional Microsoft certifications a bonus.
• Understanding of cybersecurity risks, controls, and best-practice protocols.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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