Helpdesk Level 1

Job Description

In this role you will:

• Troubleshoot basic technical problems reported by users.
• Receive, log, and manage support tickets in an enterprise ticketing system.
• Communicate with users to gather information about their technical issues, provide updates on the status of their tickets, and offer guidance on resolving common problems.
• Contribute to building and updating a knowledge base by documenting solutions to frequently encountered issues.
• Provide excellent customer service by being patient, empathetic, and able to explain technical concepts in a clear and understandable manner to users with varying levels of technical expertise.
• Create training materials and documentation for users to help them become more self-sufficient in solving common technical problems.
• Rebuild and redeploy end user hardware.

Skills you’ll bring

• Experience supporting and administering users in Microsoft 365.
• An eagerness to learn and grow in a purpose-driven organisation.
• A clear communicator who thrives in a collaborative environment.
• Excellent customer service skills.
• Previous helpdesk experience is essential with enterprise experience highly regarded.
• A strong understanding of the Windows operating system and Microsoft Office Suite.
• Experience in onboarding/offboarding and access management.
• IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) are highly regarded.
• Have strong problem-solving skills to quickly assess situations, analyse information, and develop solutions to resolve technical issues.
• Attention to detail.
• Effective time management skills.
• Be adaptable and willing to learn new tools, technologies, and processes.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#GraphicDesignJobsOnline

#WebDesignRemoteJobs #FreelanceGraphicDesigner #WorkFromHomeDesignJobs #OnlineWebDesignWork #RemoteDesignOpportunities #HireGraphicDesigners #DigitalDesignCareers# Dynamicbrand guru