Software Integrations Engineer

Job Description

About the Role:

• Design, build, and maintain integrations with third-party systems using REST, GraphQL, and legacy APIs (SOAP, XML, older authentication patterns)
• Build and ship integrations using our internal Ruby-based integration plugin framework
• Own integrations end-to-end: requirements gathering, technical design, development, testing, validation, release, and ongoing maintenance
• Act as a technical partner to Sales and Customer Success, supporting deal scoping, answering integration questions, and documenting expected behaviour
• Pull data from external systems and push it back into Pinpoint, ensuring accuracy, reliability, and performance
• Maintain existing integrations as APIs evolve, versions change, or edge cases emerge
• Collaborate with Product and Engineering to identify repeatable patterns and reduce bespoke work over time

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