Helpdesk Lvl 1/II Network

Job Description

Your new role

About the Role

This position also supports general helpdesk and network tasks as the school transitions to a new ICT Manager joining in two weeks.

What you’ll need to succeed

• Strong IT Helpdesk experience – L1/L2
• Confident troubleshooting across a wide range of devices (Windows, laptops, tablets)
• Ability to work in a fast‑paced environment with students and staff
• Excellent troubleshooting, communication, and problem‑solving skills
• AV experience highly regarded

What you’ll get in return

• Support NAPLAN setup and delivery across 4 days, including laptop preparation and device readiness
• Provide on‑the‑ground technical assistance during exams to avoid disruptions
• Troubleshoot device, connectivity, and access issues (QR code‑based exam login)
• Assist the helpdesk team with day‑to‑day tickets and general ICT queries
• Contribute to basic network and system support while the team is understaffed
• Provide AV setup and troubleshooting support (highly desirable)

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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