Analyst – IT Support

Job Description

Responsibilities:
• Provide first-level technical support for user devices, software applications, and basic system issues.
• Troubleshoot and resolve common hardware, software, and operating system incidents.
• Support new user onboarding, including device setup, configuration, and access provisioning.
• Assist with basic network troubleshooting, including connectivity and access issues.
• Maintain IT asset inventories, documentation, and routine system checks.
• Escalate complex issues, outages, or security concerns to senior IT teams.

Qualifications and Skills:
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Foundational knowledge of operating systems, business software, and basic networking concepts.
• Experience using IT ticketing systems and following structured support procedures.
• Strong troubleshooting mindset with attention to detail and documentation accuracy.
• Effective communication skills, especially when assisting non-technical users.
• Ability to prioritize tasks, follow established processes, and adapt to new tools and technologies.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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