Computer Technician

Job Description

The Role
As a key member of our team, you’ll provide expert technical support across in-house, remote, and onsite scenarios. You’ll handle a diverse range of client tickets with minimal supervision, troubleshoot complex issues to resolution, and ensure every client receives outstanding service. This is a role for someone who can work autonomously, prioritise effectively, and take full ownership of tasks from start to finish.

Key Responsibilities

• Deliver in-house, remote, and onsite technical support for our valued clients.
• Manage and respond promptly to service desk requests via ticketing system.
• Diagnose and resolve issues efficiently, ensuring timely ticket closure.
• Schedule and coordinate remote/onsite visits.
• Monitor client backups, antivirus, and Microsoft 365 licensing.
• Create accurate ticket reports, update change documentation, and maintain internal/client procedures.
• Handle additional tasks as needed in our fast-paced environment.

About You – The Ideal Candidate
We’re seeking a positive, “glass half full” personality with strong self-motivation and the ability to work independently. You should be:

• Experienced in a dynamic MSP environment (at least 2 years in a similar Level 2/3 support role).
• Highly knowledgeable in networking (Domains, DNS, Wireless, LAN, FTP, VPN).
• Excellent at computer diagnostics and troubleshooting across Windows desktops/servers and MS Office applications.
• Proficient in Microsoft 365 administration.
• A strong communicator with outstanding customer service skills (verbal and written).
• Comfortable with macOS and Apple devices (advantageous but not essential).
• Holder of a valid driver’s license and roadworthy vehicle (for onsite visits).

Interview Process
If shortlisted, we’ll chat about:

• Your years of experience as a Level 2/3 technician.
• Key highlights from your support background (MSP experience especially valued).
• Salary expectations.
• Availability to start.
• Some practical technical questions to gauge your knowledge and approach.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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