Web Designer and Online Presence Operator

Job Description

Job Description

Website Design

• Design complete website layouts and visual concepts for customers.
• Create responsive, high‑quality designs optimised for desktop, mobile, and tablet.
• Apply UX/UI principles to deliver intuitive and engaging EU experiences. Develop wireframes, prototypes, and polished visual prototypes.
• Ensure all website designs adhere to accessibility and usability best practices.

Customer Interaction & Collaboration

• Work closely with customers to understand business goals, branding, target audience, and design expectations.
• Present design concepts, gather feedback, and refine designs to meet customer needs.
• Provide expert advice on layout, UX, branding, and online sales presentation.
• Maintain friendly, clear, and professional communication throughout each project.

Ongoing Customer Support

• Provide ongoing design optimisation and improvements to customer websites.
• Assist with promotional updates, seasonal design refreshes, and layout adjustments.
• Respond to customer design queries promptly and ensure high satisfaction.
• Build long‑term customer relationships through proactive and supportive service.

E‑Commerce & Online Sales Support

• Design product pages, banners, marketing graphics, and promotional content.
• Ensure website layouts demonstrably support customer conversion goals and sales performance.
• Collaborate with marketing and e‑commerce teams on campaign and landing page design.
• Maintain visual consistency across all digital storefronts.

Brand & Internal Collaboration

• Work with internal marketing, sales, and technical teams to ensure cohesive digital outcomes.
• Clearly communicate design decisions to both customers and internal stakeholders.
• Contribute to design process improvements and development of reusable templates and assets.

Quality Assurance & Continuous Improvement

• Review final website implementations to ensure accuracy to the approved designs.
• Optimise images and digital assets for speed and performance.
• Use analytics and feedback to inform future design enhancements.
• Documentation of website hosting, features, configurations and user guides.

Technologies Supported:

• Shopify, WordPress, Elementor, Cart Rover, Unleashed, Klaviyo, Google Business, Cloudflare.
• Public and private cloud environments (Azure, Google Cloud)
• Web Hosting (nginx, IIS, etc), DNS, cPanel, CMS Solutions, SSL Certificates, MySQL, HTML, CSS, JS.

Your Capabilities, Attributes and Qualifications:

Essential

• Relevant tertiary or industry qualifications.
• Proven experience as a Web Designer or Digital Designer.
• Experience design and maintenance of Shopify and/or WordPress environments.
• Strong understanding of UX/UI design, layout, colour theory, and typography.
• Comfort working directly with customers and explaining design decisions.
• Ability to manage multiple customer projects at once.
• Knowledge of accessibility and modern digital design standards.
• Ability to deliver outstanding customer service and technical solutions.

Desirable

• Experience in e‑commerce design and conversion‑focused layouts.
• Competency with design tools such as Adobe Creative Cloud, Figma, or similar.
• Ability to interpret analytics or heat‑mapping insights for UX improvements.
• Knowledge of design systems, brand guidelines, or digital style guides.
• A strong desire to develop technical knowledge & skills within a range of constantly changing technologies.
• Flexibility to support and assist in the whole of TNN business.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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