Level 1 Onsite Support

Job Description

About You

This role is perfect for someone early in their IT career, with a solid foundation in IT fundamentals and a passion for technology and helping people. You’ll bring:

• A good understanding and interest in computing and IT systems
• 6-12 months of IT support experience (helpdesk, field support, or similar technical role)
• Solid understanding of Windows 10/11 operating systems and Microsoft Office 365 applications
• Basic hardware troubleshooting skills (desktops, laptops, printers, and mobile devices)
• Strong communication and interpersonal skills
• Ability to work independently, follow instructions, and prioritise tasks
• A proactive attitude and willingness to learn new technologies

Bonus Points For:

• Experience working in a school or education setting
• Basic knowledge of networking and wireless technologies
• Familiarity with helpdesk or ticketing systems.

Key Responsibilities

• Deliver Level 1 support for hardware, software, and network issues
• Respond to helpdesk tickets and walk-up support requests professionally
• Set up and maintain student and staff devices (laptops, tablets, desktops)
• Monitor and maintain printer supplies and infrastructure
• Support AV systems (projectors, ViVi, classroom tech)
• Assist with laptop repairs and troubleshooting
• Manage user accounts (password resets, access issues)
• Perform routine maintenance and software updates
• Maintain accurate documentation of support activities
• Escalate complex issues to senior IT staff when required
• Assist with IT inventory management
• Provide support during exams and school events.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#GraphicDesignJobsOnline

#WebDesignRemoteJobs #FreelanceGraphicDesigner #WorkFromHomeDesignJobs #OnlineWebDesignWork #RemoteDesignOpportunities #HireGraphicDesigners #DigitalDesignCareers# Dynamicbrand guru