Web Content Team Manager

Job Description

About the role

The Web Content Team Manager is responsible for managing a team of content leads and content authors who work across Breville, Sage, Beanz, Baratza and Lelit global websites.The role is also responsible for roadmap planning, support ticket and promotional calendar management, fortnightly sprint planning and project management.The Web Content Team Manager manages capacity and supports the team to undergo website testing, maintenance and compliance assurance in line with Breville and Sage brand guidelines and WCAG, as well as administration of Breville’s website and e-commerce technology systems (PIM, CMS, DAM, Adobe AEM, AWS S3, i18n, Jira/Confluence).A key responsibility includes developing, updating and maintaining team SOPs and documentation, including the Content Team Database in Confluence, with a focus on onboarding, new systems and knowledge sharing.The role coordinates with cross functional teams including Go to Market, Master Data, Technology Services, Data Science and Analytics, Customer Care and our global business teams on day-to-day website activities, web support resolution and larger scale website projects.

Decision Making Authority:

Without Referral to Manager
Weekly capacity planning and documentation
Change to time/resource allocation
Change to channels of communication
Upload and publish content updates across global websites
Push product updates to downstream systems and troubleshooting
Support ticket allocation
Coordinate content requirements for regional roll outs
Run team meetings, sprint planning sessions and retrospective ceremonies

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