UX Researcher

Job Description

About the Role
We’re looking for a UX Researcher who’s not content with surface-level insights. You’ll help our product teams make confident, evidence-backed decisions by digging into real user behavior — not just asking what users say they want. If you’re skilled at reframing vague problem statements into sharp research questions and can translate patterns in raw observation into design-ready recommendations, this is for you.

What You’ll Do

• Partner with product managers, designers, and data scientists to define what we need to learn — and why it matters
• Design mixed-methods research studies to explore early-stage concepts and improve current features, prioritizing depth over quantity
• Own the participant recruitment process — not just writing screeners, but collaborating with ops to target edge cases and power users
• Run moderated sessions (remote and in-person) that go beyond the script, spotting unspoken tensions and habits
• Use diary studies, usability tests, ethnographic methods, and behavioral metrics as needed — and justify your method choices clearly
• Analyze results with an eye for actionable takeaways, not academic observations
• Lead post-research readouts that drive discussion and decisions, not just slide decks
• Maintain and evolve our internal research repository to reduce duplicated efforts and improve knowledge sharing

What We’re Looking For

• 3–6 years of UX research experience in a product-focused environment (B2B or complex consumer flows a plus)
• Strong instincts for when to go scrappy and when rigor matters
• You can challenge design or product assumptions without being adversarial — your goal is clarity, not control
• Comfortable navigating ambiguity and shaping research roadmaps proactively
• Experience with unmoderated tools (e.g., Maze, UserTesting) and survey platforms (e.g., Qualtrics, Typeform)
• Ability to turn a live usability session into insights while it’s still unfolding
• Bonus: Background in cognitive psychology, behavioral science, or service design

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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