Support Technician (IT)

IT Technician
Remote
July 5, 2025
Full Time
Application ends: October 5, 2025

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Job Description

We are looking for the best MSP-specialised Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

  • We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
  • We seek the best clients for our team to work with as well as the best people to support our clients
  • We know that great Service Desk professionals value different things to field support (for example) – daily variety, great customer relationships, exposure to cool AI tools and automations as well as new challenges
  • We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!

Duties

  • Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
  • Delivering the support of Azure AD, Entra, Hyper-V (but not V-Ware :(, AWS and Citrix cloud infrastructure
  • Performing a wide variety of support across many technologies
  • Occasional project team work to deploy solutions for customers
  • Working with highly experienced solutions experts to maintain best practice environments

Requirements

  • Advanced understanding of end user support and Active Directory (both on-prem and Azure)
  • Comprehensive knowledge of Windows Server, Azure and Exchange
  • Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
  • An understanding of ticketing systems and customer service principles
  • Drivers license and car and willingness to visit clients if required
  • Great comms coupled with a genuine desire to understand your customers and help them

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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