Service Desk Specialist

IT Specialist
Remote
October 10, 2025
Full Time
Application ends: January 10, 2026

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Job Description


Job DescriptionThe IT Service Desk provides first-level IT support for Metro and satellite sites for internal staff. The Service Desk team is required to attend to IT support and service requests in a time constrained environment and are responsible for the management of the life cycle of support calls resolved by IT Support.Day to day you will:

  • You’ll be the first point of contact for IT issues, responsible for receiving, recording, and resolving problems to keep staff productive and ensure service level agreements (SLAs) are met.
  • A key part of the role involves monitoring and escalating support calls, helping to maintain the Standard Operating Environment (SOE), and contributing to the development of technical documentation and procedures.
  • You’ll be expected to build and maintain positive relationships with colleagues and other stakeholders, providing clear and consistent communication about the status of their issues.
  • Success in this role requires a collaborative mindset. You’ll need to participate in a team environment, share knowledge, and support your colleagues to collectively resolve problems.
  • You should consistently demonstrate a positive and professional attitude, communicate clearly, and continuously improve your understanding of the IT environment to effectively share knowledge with the team and customers.

QualificationsWhat you’ll bring:

  • Outstanding in person and telephone communication skills
  • Exceptional customer service
  • Experience supporting Windows and Mac OSX environments
  • Support mobile devices iOS and Android
  • Knowledge of the Google Productivity suite & Microsoft Office 365
  • Experience with Service Now ITSM tool & Active Directory User Management (Desirable)

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