Job Description
This role supports end-to-end product design through discovery, framing, and iterative development by collaborating with technical developers, product managers, service designers, and other subject matter experts.
What You’ll Do
- Collaborate with a team of specialists to deliver a user-centred approach in designing transformational digital solutions.
- Work hands-on across client meetings and presentations, estimates, scheduling, research, wireframing, prototyping, user testing, journey mapping, finished screen designs (in Figma), workshops, managing UX/UI deliverables, testing, and support.
- Develop viable and sustainable solutions within technical constraints and brand and design system guidelines that align customer needs and business requirements.
- Stay up to date with the best user research practices, including User Interaction (UI), accessibility guidelines, and visual design practices.
- Provide expert, specialist advice to product teams, departments, and stakeholders on best practice innovations and trends in human-centred design (HCD), content, accessibility, usability, and user research practices.
- Provide advice and guidance to local and partner development teams to ensure compliance with the department’s design system standards and guidelines.
Key Accountabilities
- Engage with stakeholders across the department’s broad portfolio areas to understand their needs and perspectives, providing digital experience services that are customer-centric, accessible, creative, and effective while meeting departmental and regulatory objectives.
- Work hands on across client meetings and presentations, estimates, scheduling, research, wireframing, prototyping, user testing, journey mapping, finished screen designs (in Figma), workshops, managing UX deliverables, testing and support.
- Keep up to date with technological developments, ensuring that digital experiences and technical development comply with the latest Web Content Accessibility Guidelines (WCAG) and related legislative requirements such as the Government Information Public Access (GIPA) Act and State Records Act.
- Provide expert, specialist advice to the product teams, department, customers and stakeholders on the application of best practice innovations and trends in human-centred design (HCD), content, accessibility, usability, and user research practices.
What We’re Looking For
- Tertiary qualifications in information technology or a related discipline and/or equivalent knowledge, skills and experience.
- Comprehensive portfolio of digital product design work that demonstrates complexity and broad customer experience.
- Proficiency in Human-Centred Design or Design Thinking.
- Proficiency in Figma, Mural, or equivalent design tools.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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