Senior IT Support Engineer

IT Specialist
Remote
October 1, 2025
Full Time
Application ends: January 1, 2026

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Job Description


Role Overview

We are seeking a Senior IT Support Engineer to provide advanced desktop, infrastructure, and help desk support to technical and non-technical employees, executive management, and during corporate events (on-site and off-site). This role requires expert troubleshooting skills, enterprise IT knowledge, and the ability to work independently while guiding junior team members.

Key Responsibilities

  • Deploy, configure, and maintain Windows and Apple systems, enterprise software, and IT equipment.
  • Lead troubleshooting and resolution for complex hardware, software, equipment, and mobile device issues via ticketing systems.
  • Perform upgrades, repairs, imaging, configuration, installation, and maintenance for PCs, Macs, operating systems, servers, drivers, and peripherals.
  • Procure, configure, and support Apple iOS and Android devices.
  • Maintain and audit asset management records, track office moves, and coordinate computing asset deliveries.
  • Mentor junior IT support staff and act as an escalation point for critical incidents.
  • Report on service metrics and ensure compliance with service-level agreements (SLAs).

Qualifications & Skills

  • 8+ years of experience in IT hardware/software support or equivalent education and training.
  • Strong expertise with Microsoft OS (Windows Server 2012, Windows 10), Office 365, Active Directory, and desktop applications.
  • Exceptional troubleshooting and problem-solving skills for complex technical issues.
  • Excellent interpersonal and communication skills for working with both technical and non-technical staff.
  • Strong organizational skills with the ability to prioritize multiple competing requests.
  • Certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) are highly desirable.

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