Senior Customer Reliability Engineer

Site Reliability Engineer
Remote
June 21, 2025
Full Time
Application ends: September 21, 2025

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Job Description

Teleport is our Identity-aware proxy that supports multiple protocols, including SSH, Kubernetes and PostgreSQL.

You will work directly with our customers to provide guidance and planning during onboarding, triage and debugging of technical issues, develop and maintain customer training programs, and assist the product team by capturing product feedback. Day to day, you will lead and participate in customer support interactions via ticket, chat, and video. As our company grows, and we launch new offerings, the requirements of this position may shift.

You should be comfortable with change and have an interest in continually learning and advancing your skill set. What you’ll bring:

  • Basic programming skills in Python or Golang
  • Strong understanding of modern deployment stack, including Ansible and Kubernetes
  • Hands on experience with one of the major public cloud providers; AWS, GCP, Azure.
  • Strong Linux server administration skills
  • Exceptional server-side software troubleshooting, testing, and debugging skills

What you’ll be doing:

  • Provide remote Technical Support to Teleport customers and partners
  • Take ownership of customer issues and see problems through to resolution
  • Independently diagnose and resolve problems in the Teleport product, as well as in the customer environment (e.g Docker, Kubernetes, AWS, Azure, GCP)
  • Author knowledge-base articles for customers and internal consumption, detailing the symptoms, cause, workaround and solutions of common and/or known issues
  • Work with Teleport Deveops team to recreate customer issues in the lab
  • Develop and enhance tools for analyzing logs, stats and performance data collected within Teleport
  • Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem-solving skills
  • Design, define and document support processes, training and knowledge-base articles for customer and internal consumption.
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Able to efficiently and effectively communicate with Customer and our internal Devops team in order to re-architecture complex customer environments

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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