Network Support Officer

Software Engineer
Remote
June 5, 2025
Full Time
Application ends: September 5, 2025

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Job Description

Are you a hands-on network support specialist looking for a long-term contract within a high-impact government environment? We are seeking a Network Support Officer to join a dynamic team responsible for maintaining and enhancing mission-critical communication infrastructure. This 12-month contract offers the opportunity to work in a technically challenging environment supporting one of NSW’s largest operational networks, including cutting-edge technologies like Cisco ACI, SD-WAN, and F5 load balancers.

What You’ll Do

* Provide Level 1 support for network-related issues across voice and data communications.

* Troubleshoot LAN/WAN connectivity and Wi-Fi issues (Cisco & Aruba).

* Manage and support Cisco VoIP systems (Call Manager, Contact Centre Express, Unity).

* Configure Cisco routers, switches, and assist with video conferencing solutions.

* Monitor network performance and implement preventative measures to minimize downtime.

* Assist with advanced networking infrastructure (Cisco ACI, SD-WAN, ISE, Catalyst Centre). * Collaborate with vendors and internal teams to resolve incidents and maintain uptime.

* Participate in an on-call support roster and occasional travel to remote sites.

What We’re Looking For

* Experience in network support, including troubleshooting and device configuration.

* Hands-on knowledge of voice systems and audio/video conferencing technologies.

* Familiarity with Cisco-based infrastructure and monitoring tools.

* Proven ability to analyse performance and suggest improvements.

* Strong communication skills and a collaborative mindset.

* Willingness to participate in after-hours support and travel as required.

* CCNA or CCNP certification (preferred but not mandatory).

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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