Level 2 Managed IT / Computer Technician
Job Description
About the Role
As a Level 2 IT Technician, you’ll tackle more complex IT challenges, support our MSP clients with proactive solutions, and provide expert break/fix services both in-store at our Albany location and on-site. This role is perfect for an experienced technician who thrives on variety and wants to make a real impact.
Key Responsibilities
- Diagnose and resolve advanced hardware, software, and networking issues.
- Manage MSP tasks, including server maintenance, network configurations, and cybersecurity measures.
- Perform complex break/fix repairs, including data recovery and system optimizations.
- Support clients with cloud solutions (e.g., Microsoft 365, Azure) and virtualization.
- Mentor Level 1 technicians and escalate issues when needed.
- Maintain detailed documentation for client systems and support tickets.
- Build strong client relationships through professional on-site and remote support.
What We’re Looking For
- 2+ years of experience in IT support, ideally in an MSP or break/fix environment.
- Strong knowledge of Windows Server, Entra, Active Directory, and networking.
- Experience with cybersecurity tools and backup solutions.
- Relevant certifications (e.g., CompTIA Network+, Microsoft Certified Professional) are highly desirable.
- Excellent troubleshooting skills and attention to detail.
- Valid driver’s license for on-site client visits across the region.
- Great communication skills and a proactive, client-focused mindset.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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