Lead .Net Support Engineer – Team Leader
Job Description
The opportunity
As our Technical Support Engineer, you will lead a small .Net Support team. This would include leading incident reviews, driving improvements, implementing new technology, and supporting team members’ wellbeing, development, and scheduling. Additionally, you oversee ticket management by monitoring and allocating tickets and coordinating key operational activities like leave requests and weekly catchups.
In addition to leading the team you will also be required to support web applications and some cloud infrastructure for clients across Australia. This role would suit someone who has had some developer experience and looking to further their career in the software development field as a senior .Net Developer.
This is a hybrid position based in Naarm – Melbourne.
Your key responsibilities
Lead and mentor a small .NET Support team, fostering a collaborative and supportive environment.
Resolve client requests in a timely manner based on agreed delivery dates
Monitor client requests (Email, ITSM Tickets, Phone calls)
Conduct investigations into incidents to ensure they are not repeated
Support Service Delivery Manager’s to create monthly operational reports as required
Escalate any operational issues needing attention to SDM’s, Senior Staff or the Lead – Application Management Services
Prepare for client meetings, including review and knowledge of current and backlog tickets
You will also be involved in incident management, be available for “on call duties” for up to 2 weeks per month.
Maintain accurate and up-to-date technical documentation and processes of client platforms
Assist in the preparation of new proposals or pitch decks for prospective clients
Skills and attributes for success
Proficiency in .NET Framework / .NET Core, with a solid understanding of C# and the .NET ecosystem.
Experience with ASP.NET MVC / Web API for building and maintaining web applications and APIs.
Basic front-end skills in HTML, CSS, and JavaScript for CMS template customization.
Ability to write and understand SQL queries, stored procedures, and database structures.
Familiarity with CMS platforms such as Sitecore, Kentico, Sitefinity, or Umbraco.
Experience with version control systems like Git and tools such as GitHub or Azure DevOps.
Knowledge of ITIL principles or certification, along with a background in DevOps.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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