IT Support Specialist

IT Specialist
Remote
October 1, 2025
Full Time
Application ends: January 1, 2026

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Job Description

About This Role

We are looking for an IT Support Specialist to assist the CorpIT Support team and partner with Workplace, IT Engineering and Onboarding teams.

This role will serve as a point of contact for the APAC region employee lifecycle management (onboarding and offboarding), office initiatives, automation testing and local and global events. This person will be responsible for anchoring to our IT SLAs and providing excellent end user support for our team.

Our ideal candidate will be strong technically, a proactive personality, someone with a desire for learning and helping the team.

What you’ll be doing:

  • Provide L1 and L2 technical support to Udemy internal customers for all end user computing technologies, escalating requests where needed.
  • Be the onsite point of contact for IT requests, primarily in our Mumbai office and remote employees across APAC
  • Cross collaboration with various teams including Workplace, IT Engineering, and Onboarding
  • Address all end user IT requests, work with L3 teams for various operational projects, identify gaps in CorpIT Support process, document, and resolve. Research, assist and test enterprise solutions for our L3 teams when needed.
  • Employee and hardware lifecycle management including: onboarding, application provisioning, deprovisioning, and offboarding
  • Assist with tier 1 & 2 MDM system requests, asset management, and maintenance. Learn through our Udemy platform how to perform patch management and endpoint automation to assist in L3 efforts and more.
  • Assist with IT support for various Workplace and Corporate Comms initiatives, office moves, A/V & maintenance where needed.
  • Exhibit a solutions-oriented mindset

What you’ll have

  • Technical support background (2 years minimum) with knowledge of cloud-based application architectures and methods used to manage them including: Okta Admin, GSuite Admin, Slack and JAMF required. Active Directory, Intune, and SnipeIT are a plus.
  • 2+ years experience working with MacOS, Windows, iOS, and android preferably in a SaaS environment.
  • Ability to configure, image, install, and troubleshoot hardware including laptops, video conferencing, audio visual and end user peripherals
  • Experience supporting executive level staff at a regional level (APAC)

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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