IT Support Engineer

Software Engineer
Remote
July 2, 2025
Full Time
Application ends: October 2, 2025

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Job Description

About the role
This level 2/3 generalist role will have you grappling with a huge variety of tasks in desktop support, network deployments and troubleshooting, servers and storage infrastructure and cybersecurity. We do not have a separate Networking or Infrastructure team, so you will have full access and never be siloed in your role.

You’ll be part of a tight-knit team, building great rapport with your team’s clients and enjoying banter and memes along the way. Your team’s clients will be in all industries from accounting and legal to mining and gas, health services, NFP, education, manufacturing and more. 

What We’re Looking For

  • At least 2 years’ experience in a Level 2+ generalist role in an IT Managed Service Provider or similar broad environment.
  • Current Microsoft certifications will be looked at with seriously impressed eyebrows. 
  • You must be a great communicator. Someone who understands how to frame their superpowered IT knowledge in a clear, concise and friendly manner; who can do so over the phone, in a well-crafted email or in person. 
  • You should be self-motivated with an eagerness to excel and contribute to the performance of your team and clients.
  • Valid Driver’s License and work safe vehicle

You’ll also be comfortable and confident working with: 

  • Backups and DR technology
  • Office 365 applications, SharePoint, Exchange Online
  • Azure AD and hosting services
  • Network config and troubleshooting including VPN, DNS, wireless LAN
  • Switches, routers, firewalls
  • Windows Desktops in AD & Azure environments 
  • Windows Server, Group Policy, Remote Desktop Services, Microsoft Exchange
  • VMware / Hyper-V virtualisation

Why You’ll Love Working With Us

Professional Development:

  • Unlimited Learning: Dive into a culture that supports your growth. Dedicated study time is available during work hours to develop your skills.
  • Innovative Environment: We constantly challenge the status quo, seeking better ways to leverage technology and continuously learning.
  • Career Growth: We prioritise your development with training and a commitment to promoting from within.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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