IT Helpdesk Intern
Job Description
About Us
We are a global digital services and solutions provider, that leverages emerging technologies and deep domain expertise to deliver real-world business impact for our clients.
Role Responsibilities
Major:
- Build and maintain good stakeholder relationships.
- Coordinate with 3rd Party vendors for delivery of IT equipment.
- Escalate issues to vendors, and work towards resolution e.g., Kiosks, Scanners, Printers etc
General:
- Ensure that best practices and standards are followed.
- Identifying the areas of improvement and implement them within timelines.
- Initiate, demonstrate, and assume ownership of improvement areas of functionalities.
- Follow established guidelines, processes, design standards and enterprise development.
- Proactively identify opportunities to improve IT processes and procedures to enhance end user experience and operational efficiency.
- Participate in IT projects and initiatives as assigned, providing technical expertise and support as needed.
Stock management:
- Manage hardware stock level, and order IT equipment as required.
- Always ensure availability of end user devices.
About You
- You must be undertaking a relevant IT/Computer Science/Related Degree, preferably a penultimate year or final year student.
- The successful candidate will be flexible and able to work full-time.
- Good understanding of Laptop, desktop, software, imagining & Printers etc.
- Understanding business priorities, impact, and urgency across all areas.
- Strong customer service skills and excellent communication skills via phone, email, and live chat.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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