IT Helpdesk Coordinator (Graduate/Entry Level)
Job Description
Join our dynamic team as an IT Helpdesk Coordinator, where you’ll play a key role in providing technical support to our national business.
In this onsite role, you’ll work closely with our IT Service Delivery Lead, developing your skills across helpdesk support, device setup, troubleshooting, asset management, and general IT coordination.
What You’ll Be Doing:
- Act as the first point of contact for internal IT support queries.
- Provide Level 1 support on common IT issues – think software errors, login/access problems, printing faults, and basic networking.
- Set up and configure laptops, monitors, and mobile devices for new starters.
- Manage user accounts, permissions, and systems access.
- Troubleshoot and resolve hardware and software issues.
- Assist with maintaining our IT asset register and coordinating equipment movements.
- Support IT projects and contribute to internal knowledge-sharing.
- Build great working relationships with colleagues by providing helpful, timely, and professional service.
What We’re Looking For:
- A current IT student or recent IT graduate (TAFE or University).
- Customer service experience or prior exposure to an IT helpdesk (internships welcome!).
- A basic understanding of IT hardware, operating systems, and networking.
- Strong communication skills – able to explain tech in plain language.
- Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
- A proactive problem-solver who enjoys helping others and learning new systems.
- Organised, reliable, and keen to build a career in IT.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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