IT Help Desk Analyst
Job Description
Primary Duties & Responsibilities
- Provides 1 st and some 2 nd tier IT support for service requests while providing superior customer service.
- Deploys IT client hardware and applications to support the business environment.
- Responsible for making sure all IT ServiceDesk tickets are assigned correctly in coordination with the IT Team and resolved in the targeted timeframe.
- Escalates problems to the next level of support when required.
- Documents IT procedures and solutions.
- Provides support for web development projects.
- Provides support for data backup environment.
- Other duties and projects as assigned.
Minimum Requirements
- Associates Degree in Computer Science or related field. Work experience in IT field also considered.
- Working knowledge of Active Directory, DNS, DHCP and Group Policy.
- Experience with MS Office 2016, Office 365, and Windows 10.
- Experience with web development preferred.
- Experience working with helpdesk ticketing systems.
Skills Required
- Excellent customer service, communication, administrative and documentation skills.
- Strong work habits, dependability, punctuality, flexibility and attendance.
- Ability to organize and manage multiple priorities.
- Attention to detail and effective time management skills.
- Excellent verbal and written communication skills.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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