Job Description

The Role

You will be responsible for :

• Advanced knowledge of MS Excel for tracking and reporting on service performance and incident trends.
• Strong troubleshooting skills in hardware and software for both Windows and macOS, including installation, configuration, and performance optimization.
• Excellent communication and interpersonal skills to explain technical concepts to non-technical users.
• Ability to manage multiple tasks efficiently while maintaining high levels of accuracy and attention to detail.
• Strong team collaboration skills, with the ability to work independently when needed.
• Basic knowledge of ticketing systems (e.g., ServiceNow) and IT service management (ITSM) principles. 

Ideal Profile

• Must have 3+ years of experience in IT support, field services, or a related role.
• Hands-on experience with Microsoft Office Suite, especially MS Excel (creating reports, working with formulas and data analysis) and PowerPoint.
• Solid experience with troubleshooting hardware and software issues in a professional setting, specifically in both Windows and macOS environments.
• Ability to carry and transport IT equipment weighing up to 50 lbs as needed for installations, repairs, and asset management activities. 
• Ability to perform physical tasks such as lifting, moving, and setting up hardware and peripherals. 
• Willingness to work flexible hours or be on-call for emergency support. 
• Certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus. 
• Good understanding of the local work culture and ability to be a people person.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#GraphicDesignJobsOnline

#WebDesignRemoteJobs #FreelanceGraphicDesigner #WorkFromHomeDesignJobs #OnlineWebDesignWork #RemoteDesignOpportunities #HireGraphicDesigners #DigitalDesignCareers# Dynamicbrand guru