Information Security Analyst

Job Description

TeamServiceNow’s Global Security Support Center (GSSC) team leverages its diverse, highly skilled security background and expertise to help enhance ServiceNow’s internal and external security program and communicate ServiceNow’s commitment to security to the world. The global team works closely with other components within ServiceNow on security-related topics and directly interfaces with ServiceNow customers.GSSC Mission Statement: To provide external & internal facing security support on behalf of the Security Organization to improve our customers’ security posture and build Customer trust.

Job DescriptionResponsibilities/what you get to do in this role

• Establish and maintain excellent customer experience.
• Build trust and confidence with all customers.
• Represent and be a point of contact and support for everything Security in ServiceNow for all internal and external customers.
• Facilitate the successful workflow/triage of security-related incidents/cases by interacting with customers, various security teams, and other internal ServiceNow teams as needed.
• Provide support and be available as an escalation contact in the On-Call rotation (weekends, public holidays and after hours) as and when needed, to ensure customers are taken care of, during times that demand availability and support.
• Develop and deliver training programs for internal and external customers on security awareness and best practices.
• Develop AI Solutions for automating repetitive activities.
• Lead, triage, investigation and respond to security matters ensuring timely resolution and enhance customer experience and processes.
• Work with Legal on security/privacy-related matters

Note: This position requires the Australian Baseline Security Clearance. If offered employment, you must be willing to complete and successfully pass the adjudication process. Australian citizens currently residing in Australia will be considered.QualificationsTo be successful in this role you have

• Experience: Minimum of 2-5 years of experience in information security or application security roles.
• Certifications: Relevant certifications such as ServiceNow CSA (minimum), Azure AI Fundamentals or AWS Certified AI Practitioner, OSWA, GWAPT, GSEC, GCIH, CISSP, CISM are highly desirable.
• Skills

• Technical: Proficiency in security tools and technologies, logging, SIEM, WAF, firewalls, intrusion detection systems, vulnerability management platforms, and encryption techniques.
• Risk: Articulate Security risks in simple English to customers.
• Artificial Intelligence: Exposure to AI technologies desired but not mandatory.
• Analytical: Strong analytical and problem-solving skills, with the ability to assess and respond to complex security issues.
• Communication: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
• Team Collaboration: Proven ability to work effectively in a collaborative team environment.
• Concepts: Good understanding of Security concepts and articulating in simple terms without using Jargons and make sense to customers.
• Application Security: Good understanding of common web application vulnerabilities (OWASP Top Ten) & mitigation strategies
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry (Advantage)
• Education: Bachelor’s degree in computer science or information security, or relevant information security experience.
• BONUS: Web-based vulnerability exploitation experien

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